Administrators set up the computer system for new employees. They move and change user preferences and file migration as necessary. Technicians provide second-tier support for the help desk. They provide adjustments and fixes for installed software.

Besides, desktop support administrators maintain network printers, secure computers, evaluate and replace computer components, such as memory, hard drive, and optical drives, among others. They assess network issues, including switches, connectivity, and network port patches. Technicians replace wireless access points, network switches, and other networking devices as required. They implement, support, and troubleshoot incidents related to PCs/laptops/mobile devices using conventional procedures and proven guidelines.  

Administrators conduct elementary network troubleshooting for remote users. They provide first level support for network IDF issues and voice over internet protocol (VoIP) devices.

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